Shipping Policy

This Shipping Policy serves as the unified official delivery management standard for all commodity orders generated on dudewipesmall.com, binding all transaction behaviors between platform registered customers and our retail mall, all delivery related services are executed strictly following the content specified in this policy without arbitrary modification. The core delivery benefit of our whole-site operation is permanent free worldwide shipping for every valid order completed payment on dudewipesmall.com, with no minimum purchase amount restriction, no hidden shipping cost, remote area surcharge or extra miscellaneous logistics expense charged to buyers under any circumstances, all global transportation expenses are fully borne by dudewipesmall.com as part of our long-term discount operational welfare for consumers. All order settlement currency on our platform uniformly adopts United States Dollar (USD), and all logistics related cost calculation is counted in USD by our financial department internally.

After customers finish full payment for shopping carts on dudewipesmall.com and the payment is successfully verified by our payment settlement system, our offline cooperative warehousing center will start the internal order sorting process within the same working day. Our regulated official order outbound cycle is 1 to 3 natural working days counting from successful payment confirmation. During this period, warehouse operators complete commodity picking, product packaging, outer box sealing, logistics information entry and preliminary outbound inspection step by step in accordance with order details. In case of temporary regional inventory fluctuation of individual hot-selling wipe products, our customer service will take initiative to notify affected buyers via reserved contact information to negotiate delayed shipment or order replacement solutions, no unilateral arbitrary delay of order delivery without prior customer notice is allowed under normal platform operation rules.

After goods leave our designated warehouse and complete handover with designated global cooperative logistics providers, the unified standard delivery period for all global shipping destinations regulated by dudewipesmall.com is 6 to 12 natural days from logistics outbound date to customer’s physical address receipt. Our platform does not provide any form of expedited shipping, urgent express delivery or priority dispatch service for the time being, all placed orders follow the unified standard logistics distribution rhythm formulated in this policy, customers cannot apply for paid urgent delivery to shorten the preset 6–12 days delivery cycle. The actual arrival date may have slight floating within the regulated time range affected by uncontrollable objective factors including local customs clearance efficiency, regional temporary logistics resource adjustment and natural force, and dudewipesmall.com will not be liable for compensation for normal floating within the stipulated delivery cycle.

In case of rare abnormal logistics conditions such as long-term package detention, package loss and serious delivery delay exceeding the upper limit of our regulated delivery cycle caused by logistics side faults after goods outbound, customers can submit order number and abnormal proof materials to our official contact email to apply for after-sales assistance according to our Customer Service Policy and Refund Policy. Our logistics management department will initiate official loss investigation with cooperative logistics carriers after receiving valid customer application, and formulate corresponding replacement shipment or order refund solutions in accordance with final investigation result.

All delivery service content described in this Shipping Policy only applies to physical goods of flushable wipes and matched peripheral accessories sold officially on dudewipesmall.com. If customers submit return applications complying with our Refund Policy after receiving products, the return shipping cost of qualified returned items is fully covered by our platform, namely customers enjoy free return shipping service specified in our after-sales system, which is also an affiliated supplementary service of our overall shipping system of dudewipesmall.com.