Refund Policy

This Refund Policy is the official unified after-sales return and refund management specification of dudewipesmall.com, applicable to all finished commodity purchase orders generated through normal shopping process on our official website dudewipesmall.com, all return, exchange and refund related disputes between buyers and our e-commerce platform shall be handled strictly in accordance with the rules listed in this document. Our platform sets a standardized 60-day free return valid period for all physical wipe products sold on the site, the calculation starting point of the 60-day return window is confirmed as the actual date when customers sign for and receive ordered goods at their delivery address. All currency involved in refund settlement is unified US Dollar (USD), consistent with the original order payment currency on dudewipesmall.com.

Within the valid 60-day return period, customers can initiate free return application to our platform via official contact channel on the premise that returned commodities keep unused intact original packaging, unopened bulk product and no artificial damage affecting secondary sales of goods. Once our after-sales team approves your legitimate return application which meets our qualification standards, dudewipesmall.com undertakes all generated return logistics shipping cost fully, customers do not need to pay any outbound freight for sending items back to our designated return warehouse, which is the fixed free return service promised by our platform for all eligible orders. Any return application submitted beyond the 60-day regulated time frame will not be accepted by our after-sales department under conventional circumstances except for product quality defect verified by our official inspection.

After customers send back returned items to the appointed warehouse address of dudewipesmall.com and our warehouse inspection staff finish inbound product verification and confirm returned goods satisfy return qualification requirements, our platform financial department will start formal refund application approval work. The official regulated full refund processing cycle is 5 to 10 working days counting from the date of qualified goods warehousing inspection completion. All approved refund funds will be returned along the original payment channel used by customers for initial order payment, we cannot change designated refund receiving account or payment path arbitrarily according to customer’s temporary personal request to avoid abnormal fund security risks for both sides of transactions.

If customers encounter verified serious product quality problems such as raw material defect, wrong delivered commodity specification and damaged goods caused by our warehouse packing fault after receiving parcels, after providing valid picture proof and passing our official quality audit, customers can apply for full order amount refund without returning defective products as per our internal quality compensation standard of dudewipesmall.com.

For partial damaged individual item under multi-item combined orders which meets return standard, customers can apply for partial refund corresponding to damaged single product value instead of full order refund, our financial team calculates partial refund amount based on original unit price marked on dudewipesmall.com order page.

Return applications submitted with artificially damaged goods, missing original outer package, long-term used residual leftover wipes and expired products are defined as unqualified returns, our after-sales department reserves the right to reject such return and refund requests formally according to clauses of this Refund Policy.

dudewipesmall.com reserves the right to adjust partial details of this Refund Policy reasonably with prior page notice on official website, the updated clauses take effect from the announcement release date on our site, all orders placed after effective date follow revised policy rules while finished pre-announcement orders still execute original policy content.